Frequently Asked Questions
Everything you need to know about shopping with Club L London.
How long does shipping take and how much does it cost?
We offer various shipping options including Standard and Next Day Delivery. Shipping times and costs vary depending on your location and the selected service at checkout. You will receive a tracking link via email once your order has dispatched.
What is your return policy for evening wear?
We accept returns within 14 days of receipt, provided the items are unworn, unwashed, and have all original tags and hygiene seals intact. Please note that certain items like earrings or face masks are non-returnable for hygiene reasons.
How do I find the right size for me?
To ensure the perfect fit for our bodycon and tailored pieces, please refer to our comprehensive Size Guide located on each product page. Our garments are designed to fit true to size unless otherwise stated in the product description.
Can I amend or cancel my order after it has been placed?
To ensure fast delivery, we process orders almost immediately. This means we are generally unable to cancel or amend orders once they are confirmed. Please double-check your shipping address and item selection before completing your purchase.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also offer flexible payment options such as PayPal, Klarna, and Clearpay, allowing you to buy now and pay later.
Do you offer international shipping?
Yes, Club L London ships globally. We have dedicated storefronts for different regions to provide the best possible experience, including local currency options and tailored shipping rates for our international customers.